Compliance & Regulation

Flexible, clear and responsive communication can make all the difference to customers taking out one of the most complained about protection policies, the FInancial Ombudsman Service (FOS) has said. Illustrating her point,...

The protection sector needs to focus its attention on a ruling which threatens to drive a "coach and horses" through every part of commission in financial services, according to Robert Sinclair, chief...

The Labour government is launching an independent review into how UK employers promote health and inclusive workplaces as part of a package of reforms outlined in the Get Britain Working White Paper....

MPs and peers are proposing that the appointed representative (AR) regime should either be banned entirely or networks should be made 100% responsible for their ARs. They suggest the Financial Conduct Authority...

The Financial Conduct Authority (FCA) has highlighted some of the good practices found in its review of the bereavement claims process and urged insurers to take note of them and potential areas...

More automation could be the key to speeding up the bereavement claims processes, but this may not always be possible for group life claims. This is according to advisers Health & Protection...

Life insurers have been told to settle death claims quicker and improve how they monitor claims times or face further action by the Financial Conduct Authority (FCA). It demanded significant improvements with...

The Financial Services Compensation Scheme (FSCS) is expecting a third consecutive year with no additional levy for advisers operating in the protection and health insurance sectors. Those working in the mortgage broker...

Advisers, intermediaries, insurers and other financial services firms could be forced to pay fees for complaints made to the Financial Ombudsman Service (FOS) when they are submitted. This would reverse the current...

The Financial Ombudsman Service (FOS) will introduce a £250 case fee for complaints submitted by claims management companies (CMCs) and other professional representatives. Meanwhile the Financial Conduct Authority (FCA) is consulting on...