Compliance & Regulation

The CEO of the Financial Conduct Authority (FCA) has written to the Prime Minister suggesting the regulator could set new digital service standards which could include requiring firms to accept electronic verification...

The British Insurance Brokers' Association (BIBA) is calling on the Financial Conduct Authority (FCA) to reform its Consumer Duty product value/fair value assessment regime due to an "unnecessary" burden on broker productivity....

Protection Guru has hired Jason Coleman as a training and research manager as the firm intends to considerably increase its technical training and support capabilities. Coleman (pictured) will start on 7 January...

The year of 2024 will be remembered across the UK and international health and protection insurance markets as one of major changes and industry turbulence. Here are the most read articles from...

The third instalment of Health & Protection's review of 2024 takes in Q3 2024 which saw a major investigation from the FCA announced, doctors taking a big step to challenge insurer fees...

Compliance processes and advice guidelines exist in various networks and firms across our industry and it’s fair to say they differ between firms. Having worked as an adviser, I appreciate how compliance...

Capturing more granular data from more sources including social media and reviewing unsuccessful cases submitted to the Financial Ombudsman Service (FOS) are among a series of improvements financial services firms can make...

This discussion took place before the Financial Conduct Authority published its critical review of how insurers are managing the life claims process.   Health & Protection’s latest Individual & Business Protection Report...

Advisers, insurers and other financial services firms will be refunded £175 if a complaint taken to the Financial Ombudsman Service (FOS) is not won by the claims management company (CMC) submitting it....

The Financial Ombudsman Service (FOS) is holding its fees for advisers and intermediaries at the same level for the next year despite a near-100,000 surge in cases this year. Complaint cases submitted...