Compliance & Regulation

Compliance processes and advice guidelines exist in various networks and firms across our industry and it’s fair to say they differ between firms. Having worked as an adviser, I appreciate how compliance...

Capturing more granular data from more sources including social media and reviewing unsuccessful cases submitted to the Financial Ombudsman Service (FOS) are among a series of improvements financial services firms can make...

This discussion took place before the Financial Conduct Authority published its critical review of how insurers are managing the life claims process.   Health & Protection’s latest Individual & Business Protection Report...

Advisers, insurers and other financial services firms will be refunded £175 if a complaint taken to the Financial Ombudsman Service (FOS) is not won by the claims management company (CMC) submitting it....

The Financial Ombudsman Service (FOS) is holding its fees for advisers and intermediaries at the same level for the next year despite a near-100,000 surge in cases this year. Complaint cases submitted...

The falling number of protection providers in the UK market could be viewed as an opportunity or a threat according to advisers but either way, it is a key issue for the...

The incoming chief executive of the Care Quality Commission (CQC) has admitted the under-fire regulator must “urgently improve” and will focus on problems with its technology and methods. Sir Julian Hartley’s inaugural...

Health & Protection is launching its second Protection Forum for advisers, intermediaries and brokers working in the UK protection insurance sector. The Protection Forum, in association with HSBC Life UK and Underwrite...

Advice networks have argued the regulator does not have the scale or ability to directly authorise thousands of appointed representative (AR) firms, should the regime be overhauled. The networks also maintained that...

Health insurance complaints received and upheld by the Financial Ombudsman Services (FOS) appear to have plateaued at higher levels following significant rises last year. Latest data from the FOS showed complaints received...