Compliance & Regulation

Action taken by the Financial Conduct Authority (FCA) in its latest financial year has resulted in principals terminating relationships with 300 introducer appointed representatives (ARs) and 350 full ARs, according to the...

More than one in four private medical insurance (PMI) and dental insurance complaints resolved by the Financial Ombudsman Service (FOS) from April to June were upheld, with service and claims handling the...

The Financial Conduct Authority (FCA) has raised serious concerns about the distribution of pure protection products to retail consumers ahead of its market review. The regulator highlighted that there are indications the...

Insurers have committed to supporting the Financial Conduct Authority (FCA) in its investigation of the protection market, adding they want to ensure “good outcomes for customers” and “a competitive market”. The regulator...

The Financial Conduct Authority (FCA) will be conducting a review into the operation of the pure protection market including commission structures including loaded commission and the shrinking insurer market. It is also...

Insurers need to up their game in compiling product target market statements as they are too broad and vary widely in terms of detail, but so too should the Financial Conduct Authority...

The Financial Conduct Authority (FCA) has singled out target market statements from private medical insurance (PMI) and income protection (IP) products as “examples of poor practices that could cause customer harm”. It...

The Financial Conduct Authority (FCA) is requiring insurers and intermediaries to take remedial actions including ordering them to withdraw products where it has material concerns about providing fair value. The regulator said...

While advice firms should still expect client-facing staff to dress appropriately, accommodations should be made for hot weather and any attempt to ban shorts for men could land them in hot water,...

Under fire healthcare regulator the Care Quality Commission (CQC) is developing a handbook to help health service providers understand what they can expect from an inspection. It is also delaying the publication...