Compliance & Regulation

Health insurance complaints received and upheld by the Financial Ombudsman Services (FOS) have risen again in the second quarter of the financial year, following a decline in the previous three months. Latest...

Private healthcare providers delivered almost half a million more appointments, tests and operations for NHS patients than in the previous financial year. Department for Health and Social Care (DHSC) data showed 6.15...

Gretel has launched a fully digital tracing service for financial institutions, including life insurance providers, banks, investment companies and pension providers. The E-trace service is built on Gretel’s established platform and allows...

Medical and health insurance was again the second most complained about financial product in the first half of 2025, according to the Financial Conduct Authority (FCA). The sector once again claimed the...

Sir Julian Hartley is stepping down as chief executive of the Care Quality Commission (CQC) with immediate effect. The regulator announced Dr Arun Chopra, chief inspector of mental health, is planned to...

The UK's social security system offers relatively little protection when people fall out of work and current overhaul plans do little to improve the situation, according to the Institute for Fiscal Studies...

Financial Conduct Authority (FCA) action on the mis-selling of car finance should not be read across to commission related to other areas of general insurance including protection, the regulator has emphasised. FCA...

The Financial Conduct Authority (FCA) is "progressing at pace" to find a successor for director of insurance Matt Brewis with its recruitment campaign now closed. The regulator has been searching for Brewis'...

Insurers should prioritise improving the mental health of young people, building trust in healthcare and putting humans back at the centre of insurance, Sir Charlie Mayfield has said. Sir Charlie (pictured), who is...

Paradigm Protect has added access to Defaqto’s critical illness cover (CIC) comparison software as part of a new switching compliance audit service. The firm has introduced two options for its switching compliance...