Compliance & Regulation

The Financial Conduct Authority (FCA) has told firms to pay particularly close attention to existing and new communications which customers rely on to make purchasing decisions as this is where its rules...

Baroness Zahida Manzoor has been reappointed as chairwoman of the Financial Ombudsman Service (FOS). She was first appointed at the Financial Ombudsman Service on 2 August 2019 for an initial three-year term....

A lawyer is warning employers to put menopause support in place in for staff or risk being brought to tribunal. The caution came despite government pushing back against proposals to make menopause...

Around 10% of Personal Finance Society (PFS) members have voiced their concerns about the Chartered Insurance Institute's (CII) appointment of three directors to the PFS board. The figures were released by PFS...

DeadHappy has issued an apology after its advert using the image of infamous serial killer Harold Shipman prompted more than 50 complaints to the Advertising Standards Authority (ASA). The life insurer also...

The Department for Work and Pensions (DWP) has is in the final stages of extending the Bereavement Support Payment and Widowed Parent’s Allowance to working age parents who were not married or...

Insuring Change has dubbed unregulated pre-paid probate plans as the "reincarnation of the worst of the pre-paid funeral plans market on steroids", while the Financial Conduct Authority (FCA) has warned customers about...

A U-turn by HM Revenue & Customs (HMRC) on the treatment of group income protection (GIP) scheme contributions made through salary sacrifice means benefits paid out to some claimants will become fully...

Some firms are struggling to apply the Consumer Duty, according to the Financial Conduct Authority (FCA). It also warned firms not to be “over-confident” that their existing processes would be adequate to...

The British Insurance Brokers Association (BIBA) will be seeking further concessions from government on Insurance Premium Tax (IPT) and P11D costs for health cover in its Budget submission, chief executive Steve White...