Compliance & Regulation
FCA rejects no claims discount and ‘polluter pays’ approach to fees
The Financial Conduct Authority (FCA) has rejected the possibility of a no claims discount to its annual fees for firms which have no complaints upheld by the Financial Ombudsman Service (FOS). It...
Read moreFewer than 100 complaints about protection and health insurance advice – exclusive
Fewer than 100 complaints were made against advisers regarding the most common protection and health insurance products in the last year, Health & Protection can reveal. Data from the Financial Ombudsman Service...
Read moreHealth and protection advisers face 3.5% levy hike but FCA eases minimum fees
Advisers in the health and protection insurance sectors face a 3.5% increase in the fees they have to pay to the Financial Conduct Authority (FCA) during 2022/23. Firms operating in these markets,...
Read moreComplaints down 40% as scams and customer service biggest issues – FOS
The number of complaints received by the Financial Ombudsman Service (FOS) fell 40% to 165,263 in 2021/22, down from 279,146 in 2020/21, but the precentage of complaints upheld rose. Overall, across the...
Read moreFinancial advice qualifications ‘unattainable’ for dyslexic people – Knowles
Advice firm Cura Financial Services has warned the current additional support options made available are not enough for dyslexic people trying to take qualifying exams and appealed for further work on the...
Read moreWho derives greater benefit from a non-advised sale? – Walters
The advised versus non-advised debate currently bubbling away in the industry is a fascinating one. Is this a battle between the dark side and the light, or between innovators trying to push...
Read more‘Stark warning’ as female leadership in financial services stagnates
Female representation among senior management in the financial services industry has stagnated with little progress made in 2021, according to the annual review of the Women in Finance Charter. The government’s Women...
Read more‘Financial services sector is not diverse and inclusive’ – FCA
The Financial Conduct Authority (FCA) does not believe the financial services sector is diverse and inclusive and emphasised that diversity and inclusion is a good thing for firms and the markets they...
Read moreJLT Specialty fined £7.8m for financial crime failings enabling $3m bribe
Advice firm JLT Specialty has been fined £7.8m by the Financial Conduct Authority (FCA) for failures around financial crime control including allowing a more than $3m bribe to take place. It is...
Read moreEx-Bank of America employee jailed for six years after £2m critical illness cancer claim and investment fraud
A serial fraudster who lied about having terminal cancer has been jailed for six years and nine months after executing an insurance and investment scam worth almost £2m. The swindle included a...
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The UK Health & Protection Awards 2025 supplement – the winners
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Aviva extends EAP to all group protection customers
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PMI-funded hospital admissions down in Q2 2025 – PHIN
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Vote for the PMI and protection providers giving you the best service
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Insurers urged to review 30-day exclusions of newborn deaths in older policies
