Compliance & Regulation

The Personal Finance Society (PFS) has emphasised the importance of changing culture within financial services firms to meet the Financial Conduct Authority’s (FCA) incoming Consumer Duty. The representative body for financial advisers...

Collecting data beyond visible characteristics of race or gender fosters feelings of acceptance among diverse communities, according to the Financial Conduct Authority's Sheldon Mills, who spoke candidly about his own experiences of...

The Association of British Insurers (ABI) has set a minimum target for the number of its members signed up to various diversity at work initiatives. The move is part of a multi-year...

There has been a "big shift" in cases where the Financial Ombudsman Service's (FOS) independent assessor has had to make recommendations or issued learning points to the regulator following complaints about its...

Sickness absences and the cost of workplace benefits both rose at the Financial Ombudsman Service (FOS) in the last financial year – however overall employee costs dropped by £16m. Sickness absence was...

The Financial Ombudsman Service (FOS) hit just two of its key outcome targets over the last financial year, however it did reduce its caseload substantially from 163,000 to around 110,000 at the...

The Financial Conduct Authority (FCA) has said it does not expect a judicial review of its Consumer Duty after a question posed at its annual public meeting last month suggested the regime...

To fulfil Consumer Duty regulatory requirements, firms in the financial services sector will need to hold data about the vulnerability of their customers. And to use this data effectively, firms will need...

The Financial Ombudsman Service (FOS) is to further consult on changes to its funding formula next month, but has ruled out charging claims management companies (CMCs) and other professional representatives or charging...

Adverts for a firm which arranges dental treatment in Turkey featuring three Love Island stars have been banned following a series of complaints. The complaints were made against the website of Dental...