Compliance & Regulation

The Financial Conduct Authority (FCA) has shed further light on its new consumer duty which will ensure firms support and empower customers to make good financial decisions and avoid foreseeable harm at...

The Financial Conduct Authority is seeking views on possible improvements to how the Financial Services Compensation Scheme is funded as part of a review of its compensation framework. This morning the FCA...

Principal firms and their appointed representatives (ARs) are responsible for three times more complaints regarding health, protection and other general insurance products than directly authorised firms. The figures came from data published...

The Financial Conduct Authority (FCA) expects around 10% of authorised representatives (ARs) to leave the financial services industry following its crackdown on the sector. With the general insurance and protection market one...

The Financial Conduct Authority (FCA) is proposing tighter controls and greater data sharing on appointed representative (AR) firms to cut complaints and consumer harm. The regulator revealed complaint levels against ARs were...

The Financial Ombudsman Service (FOS) is considering changing its funding model to incentivise constructive behaviour within the industry and says it has halved its complaints backlog this year. The proposal forms part...

The government's adult social care reforms have been criticised for failing to tackle the sector's immediate problems and are like "groundhog day" for care workers. A white paper released yesterday set out...

Mental health care quality continues to be poor with experiences in some areas of care plunging to their lowest point in eight years. The Care Quality Commission (CQC) said nearly half of...

The Financial Conduct Authority (FCA) has proposed doubling the minimum fee it charges firms including advisers and intermediaries to be regulated each year. From April 2022 it is proposing to increase its...

Leading employer groups have called on the government to nominate a menopause ambassador to work on behalf of women experiencing menopause. They also want larger employers to put in place workplace awareness,...