Compliance & Regulation

An East London private GP surgery has been suspended by the Care Quality Commission (CQC) for exposing patients to risk of avoidable harm. During the CQC's regular inspection of the Northway Clinic...

Insurers, distributors and other financial services providers have been warned by the industry watchdog to ask themselves if products with Covid exclusions or other significant restrictions offer customers fair value. And the...

The Financial Conduct Authority (FCA) has told insurers they should be examining the amount of commission paid as part of the distribution process when complying with the incoming Consumer Duty. The issue...

The Financial Ombudsman Service (FOS) has reassured firms that it will not apply the incoming Consumer Duty rules retrospectively. This is according to Simon Rawle, ombudsman leader at the FOS who was...

The Financial Conduct Authority (FCA) has said concerns raised by the industry about the speed of implementation of its incoming Consumer Duty have been “well heard”. While the regulator acknowledged many communications...

The Financial Conduct Authority (FCA) has defended its flagship Consumer Duty policy as going ‘significantly beyond’ Treating Customers Fairly (TCF) as it aims to create a culture shift within the industry. The...

Advisers operating in the health and protection insurance and mortgage sectors have escaped the prospect of picking up the massive costs of failures in other parts of the financial services industry. In...

Incoming regulation and a steep decline in marriages mean it has never been more important for advisers to ensure protection policies are properly set up for cohabitee partners, according to consultant Johnny...

Regulators from across the spectrum have agreed to develop metrics to measure the regulatory burden on the financial services industry. The move comes after leaders and senior representatives from the Financial Conduct...

The Financial Ombudsman Service (FOS) has secured up to £22m in redress for consumers who have complained about poor service and outcomes from financial service providers. The payments came from proactive work...