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Axa Health International appoints Castro as head medical adviser from Allianz
Axa Health International has appointed Dr Melissa Castro as head medical adviser, effective immediately. In her new role, Dr Castro (pictured) will provide senior clinical leadership across Axa Health International and help...
Read moreNHS A&E departments see record 2.5 million patients as temperatures soar
NHS England's accident and emergency (A&E) departments saw a record 2.5 million attendances last month amid two heatwaves, with the three busiest months ever all recorded between May and July. This is...
Read moreNHS waiting list dips slightly in June
The waiting list for NHS treatment in England fell slightly in June. According to official data, the number of referral to treatment (RTT) pathways where a patient was waiting to start treatment,...
Read moreWhy combining AI with human empathy is vital to drive down PMI and protection complaints – analysis
The first part of Health & Protection’s analysis into increasing customer complaints about private medical insurance (PMI) and protection cover revealed myriad factors are at play. This second part looks into possible...
Read moreEpassi eyes cross-selling opportunities with new regional MD appointment as Russell departs
Epassi has appointed Antonio Barradas to the newly created role of regional managing director. The digital employee benefits platform said his appointment reflects a new regional structure at Epassi, built around the...
Read moreMis-selling, service levels and customer confusion behind escalating PMI and protection complaints – analysis
Customer complaints to the Financial Ombudsman Service (FOS) about protection and private medical insurance (PMI) represent a very small portion of its caseload. But the latest data from the FOS revealed the...
Read moreFOS to add new case registration stage and powers to dismiss inappropriate claims
The Financial Ombudsman Service (FOS) has announced a series of changes aimed at transforming the way it operates to improve its service for consumers and firms. This includes a new registration stage...
Read moreHouse of Lords IPMI Roundtable: Self-insurance a realistic alternative to IPMI as premium pressure continues
Rising prices and increased competition are troubling advisers, but Mark Dunne hears a warning for insurers to avoid complacency. Clients are starting to consider self-insuring and downgrading their coverage as international...
Read moreWhen a claim isn’t the hard part: Fixing the real problem in protection – Scottish Widows
The decision to pay is only one part of the story. For many families, the real challenge is everything that follows. This is where advisers can make the biggest difference. I...
Read moreHigh cost of weight-loss treatments will only widen health inequality – advisers
Pricing out customers from accessing weight-loss treatments could widen existing health inequalities across the country. This is according to advisers Health & Protection spoke to following analysis from the King’s Fund, released...
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Aviva adds digital trust management and death claim notifications
