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PMI complaints and upheld cases remain higher – FOS
Health insurance complaints received and upheld by the Financial Ombudsman Services (FOS) appear to have plateaued at higher levels following significant rises last year. Latest data from the FOS showed complaints received...
Read moreKim Powell set to depart ActiveQuote after 11 years
Kim Powell is leaving ActiveQuote after 11 years with the advice firm. Powell, who is now partnerships manager, joined ActiveQuote in 2013 as a protection consultant. Announcing her departure Powell (pictured), said...
Read moreGovernment launches call for evidence ahead of men’s health strategy
Government is launching a call for evidence ahead of the launch of a men's health strategy next year. This is according to health and social care secretary, Wes Streeting (pictured), who was...
Read moreFCA proposes four changes to name and shaming rules
The Financial Conduct Authority (FCA) has announced four significant changes to its naming and shaming rules in response to feedback to an initial April 2024 consultation on proposals for a measured increase...
Read moreConsumer resilience and more effective regulation focus of FCA five-year plan
Consumer resilience and becoming a more efficient and effective regulator are two of the key aims of the Financial Conduct Authority’s (FCA) latest five-year plan. The regulator also emphasised the importance of...
Read moreClear communication key to cutting protection complaints – FOS
Flexible, clear and responsive communication can make all the difference to customers taking out one of the most complained about protection policies, the FInancial Ombudsman Service (FOS) has said. Illustrating her point,...
Read moreAdviser social media posts must be clear on limits of IP polices – Knowles
Advisers need to be clear on what is, and what is not covered in income protection (IP) polices, the Protection Review Conference 2024 has heard. This is especially important when they use...
Read moreLandmark ruling threatens to ‘drive coach and horses’ through commission – Sinclair
The protection sector needs to focus its attention on a ruling which threatens to drive a "coach and horses" through every part of commission in financial services, according to Robert Sinclair, chief...
Read moreWorkplace health review includes early intervention and return to work
The government review of how employers promote healthy workplaces will include actions and recommendations to prevent people becoming unwell, support early intervention and help return to work. It also envisaged a “new...
Read moreInternational introducing… Tyler Ogilvie, Penmore Financial Group
Tyler Ogilvie, (pictured) vice president for international benefits at Penmore Financial Group based in Calgary, Canada speaks to Health & Protection about the importance of adding value, learning from his mother, why...
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