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Eleos Life has introduced an AI voice agent which provides in-bound and out-bound customer contact.  The AI voice agent draws answers directly from real Eleos policy documents to address a range of...

Aviva has revamped its digital platform as it aims to improve online quoting for new SME group protection business. The Fusion platform replaces the previous Aviva Group Protection Online (AGPOL) platform and...

Firms which cancel their regulatory permissions part-way through the year will only be charged pro-rated fees, the Financial Conduct Authority (FCA) is proposing. The regulator has put forward a quarterly pro-rating model...

Insurer service is solid but advisers want more innovation and mental health support, hears Abigail Montrose.   In general advisers rate insurer services well according to the Health & Protection UK Service...

Allianz Partners is launching a range of international private medical insurance (IPMI) plans for individuals and families as part of its Care product offering. The policies are available only for new business...

Across the Asia-Pacific (APAC) region, workplace wellbeing is evolving in quieter, more complex ways than in other parts of the world. While regions like Latin America (LATAM) and Europe, Middle East and...

Oneglobal Brasil, the Brazilian arm of international insurance and reinsurance broker Oneglobal Broking Limited, has acquired Proativa Benefits Consulting, a brokerage specialising in corporate benefits management, for an undisclosed sum.  The group...

Workplace injury and ill health cost UK plc £22.9bn in just one financial year, according to data from the government’s Health & Safety Executive (HSE). The figure covered the 2023/24 period -...

Dealing with cancer is probably one of the last things on the mind of most young people as they prepare to take on the world, both physically and metaphorically. However, understanding the...

Around half of retail and hospitality workers lack comprehensive wellbeing benefits, according to research from Unum. The insurer’s survey of 2,010 UK SME decision-makers uncovered a growing divide in how these firms...