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Moving to a digital first approach is one of the most significant challenges for insurers in servicing the needs of modern customers. This can require significant technological investment in financial and other...

Bupa has made a series of concessions to medical practioners including increasing fees, the launch of a consultant panel and a commitment to regularly reviewing fees in future. It is also reviewing...

Private medical and health insurance is proportionally the second most complained about financial product - and it is getting worse. Latest data from the Financial Conduct Authority (FCA) showed the product line...

A Treasury minister for the new Labour government has refused a request to bring forward rules combatting financial discrimination against cancer survivors. However, economic secretary to the Treasury Tulip Siddiq (pictured) said...

Guardian is consulting on staff redundancies as part of its 2025 strategy to reduce growth targets, Health & Protection can reveal. Interim CEO Peter Mann (pictured) confirmed to Health & Protection the...

There is no question that digitisation is becoming a necessity for the health and protection insurance markets, however it is clear younger generations are becoming the most influential population in driving forward...

More than 10 million individual protection policies were in force at the end of 2023, the latest Health & Protection Individual and Business Protection Report has found. The figures cover 13 major...

Zurich has entered the group critical illness (CI) market completing a full suite of group risk products. Zurich told Health & Protection that while the cover is paid by for employers, it...

The majority of life insurance customers are unhappy with the transparency and clarity of premiums they pay while half are underwhelmed with the overall experience. Encouragingly younger policyholders value life insurance highly...

The very nature of insurance and pooling risk means that there will always be some people denied cover. This becomes an ever more emotive subject when customers are denied protection in situations...