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Manulife Hong Kong enters partnership with Heal Medical  

by Richard Browne
18 September 2023
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Manulife Hong Kong has announced a partnership with Heal Medical, a Hong Kong-based multi-specialty medical centre, to provide Manulife’s customers with access to their medical services.  

The move is a part of Manulife’s strategy of expanding its medical provider network in Hong Kong and other cities within the Greater Bay Area (GBA), as well as in other parts of Mainland China. Heal Medical becomes the first designated medical centre in Manulife’s GBA Medical Hub 

“The move marks a significant first step in the rollout of Manulife’s network, which aims to encompass an array of medical service providers in Hong Kong, Macau and Shenzhen by 2023,” Manulife said. 

This partnership will help Manulife to advance its health and protection business, allowing customers a range of services, including pre-insurance check-ups to specialist referrals, cashless arrangements, and medical treatments.

In June, Manulife Hong Kong announced the expansion of its Designated China Hospital Network from 1,700 to over 3,000 listed hospitals across Mainland China.

Heal Medical is a multi-specialty medical centre in Central, Hong Kong, which offers a range of comprehensive medical services via a team of healthcare professionals, including surgeons, medical doctors, and Chinese medicine practitioners.  

Heal Medical is a subsidiary of New Frontier Group, an integrated healthcare provider that delivers healthcare services to millions of people across Greater China. 

Carrie Tong, chief operations officer at Manulife Hong Kong and Macau, said: “We are delighted to partner with HEAL Medical, a healthcare provider focused on patient-centred care. 

“The alliance enables us to bolster our health and protection offerings, giving our customers convenient access to medical services provided by renowned medical doctors.  

“Heal Medical’s dedication to delivering top-tier healthcare aligns perfectly with our commitment to providing an unrivalled, holistic customer journey.”

Ritchie Kwok, chief operating officer at Heal Medical, said: “We are delighted to announce our collaboration with Manulife Hong Kong, a renowned leader in the healthcare insurance industry.  

“This collaboration offers patients access to medical services and pre-insurance medical examinations at our state-of-the-art facility in the Central Building, aiming to make our premium medical services accessible to patients in need.  

“With the support of Manulife, we will ensure our patients receive uncompromising quality care while striving to enhance their overall service experience.  

“We eagerly anticipate the positive outcomes of this fruitful collaboration, which will bring substantial benefits to our patients and Manulife’s customers in Hong Kong and the broader Greater Bay Area.”

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