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Unum has been using artificial intelligence (AI) to help it identify policy definitions in its group risk products which can be improved. The insurer has also cut claims decision times for cancer...

Bupa Global has launched updated international private medical insurance (IPMI) retail plans in Hong Kong. The insurer rolled out the changes for individuals and families last week. It said the refreshed plans...

Shepherds Friendly has announced the appointment of Michael Williams as its first chief change officer.  In the role Williams will lead key transformation initiatives and ensure they are aligned with the organisation’s...

Axa Global Healthcare has appointed James Swatton to the role of senior distribution leader – Asia.  Swatton (pictured) will be based in Hong Kong and will be responsible for Axa Global Healthcare's IPMI...

The Chartered Insurance Institute (CII) is publishing guidance on managing customer vulnerability while remaining GDPR compliant to help promote data sharing across the industry. The body noted there were “widespread misconceptions about...

The Protection Distributors Group (PDG) has named 12 insurers as meeting the criteria to be signatories to its Claims Charter for 2025, compared to eight last year.   The 12 insurers that...

Intermediary confidence in the international private medical insurance (IPMI) market has dipped to levels seen following the Covid-19 pandemic, Health & Protection’s latest IPMI Report has found. In contrast provider confidence in...

The Financial Conduct Authority (FCA) is working with insurers to explore faster ways of finding out if someone has died and speed-up death claims payments. The regulator has been particularly outspoken and...

Difficulties in accessing NHS care will have the biggest impact on reshaping workforce health and wellbeing strategies over the next five years, according to employer research. HR leaders also said the effect...

It is sometimes easy to look across the great range of multinational workplaces and industries and compare how and why they employ the benefits schemes they have. There are some industries primarily...