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Capturing more granular data from more sources including social media and reviewing unsuccessful cases submitted to the Financial Ombudsman Service (FOS) are among a series of improvements financial services firms can make...

Life and critical illness insurance provider Beagle Street is set to entering the intermediary space next year.  One step towards that was achieved with the launch of Beagle Street’s direct to consumer...

This discussion took place before the Financial Conduct Authority published its critical review of how insurers are managing the life claims process.   Health & Protection’s latest Individual & Business Protection Report...

The Financial Conduct Authority (FCA) has released its findings on the quality of Consumer Duty board reports pointing out the areas of good practice and areas for improvement – and is critical...

Sesame Bankhall Group (SBG) has appointed Claire Cherrington as directly authorised (DA) distribution director, subject to approval from the Financial Conduct Authority (FCA). Her appointment is the fourth addition to SBG’s executive...

The NHS waiting list for treatment in England bounced back up by almost 32,000 in October. According to the latest data, there were 7,541,373 treatment pathways waiting to be completed in October,...

Advisers, insurers and other financial services firms will be refunded £175 if a complaint taken to the Financial Ombudsman Service (FOS) is not won by the claims management company (CMC) submitting it....

Reassured director of corporate strategy Phil Jeynes is leaving the business at the end of the year.  After more than five years at the broker firm including as a member of the...

The Financial Ombudsman Service (FOS) is holding its fees for advisers and intermediaries at the same level for the next year despite a near-100,000 surge in cases this year. Complaint cases submitted...

Zurich has launched a global life protection business with the move triggering a shuffling of CEOs in the new arm and UK operations. The insurer noted the move was a major part...