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Advisers have highlighted five key recommendations to have more effective conversations with customers about protection. These include ensuring they are frank and honest with customers and telling stories drawing on lived experiences...

The Financial Conduct Authority (FCA) has committed to speaking to staff to turn their feedback into action as it continues to face fallout from its labour dispute this year. It was responding...

GPs in England saw seven million more patients in October and more appointments took place on the same day they were booked compared to the previous month, according to data from NHS...

Simplyhealth will prioritise B-Corp certified companies and other organisations with strong environmental, social and governance (ESG) values when handing out contracts. And CEO Sneh Khemka urged the rest of the healthcare and...

Jason Chidwick, specialist rehabilitation case manager and amputee clinical lead at HCML, speaks to Health & Protection about leaving the world of professional football, helping a client who doctors told would never...

If the insurance and finance sector moves any slower in improving diversity, it will be going backwards, according to Aviva CEO Amanda Blanc. Speaking at the Association of British Insurers (ABI) Diversity...

The Personal Finance Society (PFS) has emphasised the importance of changing culture within financial services firms to meet the Financial Conduct Authority’s (FCA) incoming Consumer Duty. The representative body for financial advisers...

Collecting data beyond visible characteristics of race or gender fosters feelings of acceptance among diverse communities, according to the Financial Conduct Authority's Sheldon Mills, who spoke candidly about his own experiences of...

Shortening job descriptions, 50/50 candidate shortlists and encouraging men to take longer parental leave are just some of the ways Aviva 'got honest' and moved beyond a tickbox exercise to improve gender...

The Association of British Insurers (ABI) has set a minimum target for the number of its members signed up to various diversity at work initiatives. The move is part of a multi-year...