Individual

The Consumer Duty will not be applied retrospectively to complaints received by it and the Financial Ombudsman Service (FOS), the Financial Conduct Authority (FCA) has emphasised. The regulator repeated its assertion about...

More than half (55%) of UK workers who need healthcare have resorted to self-treating medical symptoms due to being unable to access the NHS. This is according to research of 564 workers...

Advisers have proposed options including greater use of artifical intelligence (AI) and mandatory excesses to help control the "saturated" use of virtual GPs in the private medical insurance (PMI) market. The subject...

Medicash is offering the Muhdo Health genetic testing service to policyholders at a 70% discount from standard rates. The cash plan provider’s customers can purchase the Muhdo DNA Insights Kit and monthly...

Insurers need to proactively ensure second-hand trauma experienced when handling distressing claims is understood across the sector. This is according to a report from the 2022/23 Chartered Insurance Institute (CII) New Generation...

Insurers can guard against greenwashing and even greenhushing by being very specific about their environmental, social and governance (ESG) goals and contextualising them effectively. This is according to Jack Roper, group head...

Artificial Intelligence (AI) can create opportunities to monitor the mental wellbeing of their workforce, according to Steve Herbert, employee benefits, wellbeing and reward consultant. Kicking off the second day of Health &...

Private medical insurers should explore using loaded premiums to help cover more potential customers with pre-existing conditions. Speaking at Health & Protection's second annual Health Summit, Wayne Pontin, non-executive chairman at financial...

The use of artificial intelligence (AI) in healthcare is increasingly becoming an expectation among providers and customers alike. This is according to Yasmin Greenaway, CEO and founder of Dermie.AI, (pictured) who was...

Insurers have conceded that service levels have not been where they would have liked over the last year and admitted the industry was caught out by the scale of the surge in...