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Artificial intelligence (AI)-  especially real-time transcription and large language models - is revolutionising customer service in highly regulated industries such as insurance and can ensure a much better customer experience.  That is...

HCML has appointed Carolyn Derrington (pictured) as head of healthcare trusts. Derrington's career in corporate health spans more than 35 years. Up until March last year she was at Bupa where she...

The deadline is arriving for advisers to enter The UK Health & Protection Awards 2025. Entries can be submitted on the Awards website. Health & Protection would also like to thank all...

Future Generali India Insurance has launched a new health insurance product called  Health Unlimited, which seeks to give greater financial security over rising hospitalisation and medical costs by offering unlimited restoration of...

Changing just one word on a website created a 29% uplift in activation rate on a UK life insurer's portal, according to William Trump, founder and lead consultant at Unconventional Wisdom (pictured)....

This year is set to be another record year for private health insurance as clearing service Healthcode validated more than 2.96 million invoices in the first quarter of the year. This was...

Artificial intelligence (AI), weight loss treatments and their side effects, genetic profiling and flexible benefits all rank among the biggest drivers of change over the next five years within the international private...

The number of people waiting for NHS treatment in England rose by 18,751 people in March 2025, the first increase since August last year. The latest data from NHS England showed 7,420,899...

The Financial Conduct Authority (FCA) is consulting on ending its requirement for insurance firms to review the value of their product at least every 12 months. Under its proposal, firms would instead...

Insurers and brokers will have to carefully manage their artificial intelligence (AI) usage to ensure that they do not move from the AI deployer category to the category of AI providers –...