PMI & Healthcare
Last chance to have your say on UK protection and PMI provider service – vote now
Voting for the UK PMI and Protection Provider Service Ratings 2024 will close this week and we want to hear from intermediaries around the market. You can vote to recognise those UK...
Read moreBritish Friendly adds HealthHero virtual GP service replacing Square Health
British Friendly has appointed HealthHero as its virtual GP provider, replacing previous provider Square Health. Confirming the appointment, British Friendly told Health & Protection: "We have chosen HealthHero as our partner for...
Read moreIndia’s Star Health launches retail health insurance product
Star Health and Allied Insurance Company, a standalone health insurance company headquartered in Chennai, India, has announced the launch of a retail health insurance product focussed on Millennials, called Super Star. ...
Read moreSocial media, FOS cases and five whys can improve complaints handling – FCA
Capturing more granular data from more sources including social media and reviewing unsuccessful cases submitted to the Financial Ombudsman Service (FOS) are among a series of improvements financial services firms can make...
Read moreFCA critical of ‘rubber stamped’ Consumer Duty board reports
The Financial Conduct Authority (FCA) has released its findings on the quality of Consumer Duty board reports pointing out the areas of good practice and areas for improvement – and is critical...
Read moreNHS waiting list bounces back up by nearly 32,000
The NHS waiting list for treatment in England bounced back up by almost 32,000 in October. According to the latest data, there were 7,541,373 treatment pathways waiting to be completed in October,...
Read moreFirms will get £175 refund from CMCs for failed FOS complaints
Advisers, insurers and other financial services firms will be refunded £175 if a complaint taken to the Financial Ombudsman Service (FOS) is not won by the claims management company (CMC) submitting it....
Read moreFOS cases up almost 100,000 but fees unchanged
The Financial Ombudsman Service (FOS) is holding its fees for advisers and intermediaries at the same level for the next year despite a near-100,000 surge in cases this year. Complaint cases submitted...
Read moreBroadway hires senior health and wellbeing consultant from Reich
Broadway Insurance has appointed Melissa Jayne Golder as senior health and wellbeing consultant. Golder's appointment reunites her with Broadway director of healthcare, Emma Wood, who she previously worked with at Reich Healthcare....
Read moreFCA outlines insurance fair value and claims handling as Consumer Duty priorities
The Financial Conduct Authority (FCA) has identified fair value outcomes, including the impending pure protection market review, and claims handling within life insurance as part of its ongoing priorities for the Consumer...
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Protection cover slashed as household budgets feel the squeeze – MetLife
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How compelling IPMI cover is winning the war for globally mobile talent in increasingly turbulent times – analysis
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Exclusive: Scott joins Axa Health as head of SME Direct as Newman departs
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FCA challenges firms to improve oversight of third parties and distributors
