Group Risk

Unum has been using artificial intelligence (AI) to help it identify policy definitions in its group risk products which can be improved. The insurer has also cut claims decision times for cancer...

MetLife and Sprout.ai will be expanding their work to speed-up claims automation beyond Latin America to other global markets including the US and Asian territories. The insurer said the move was part...

Shepherds Friendly has announced the appointment of Michael Williams as its first chief change officer.  In the role Williams will lead key transformation initiatives and ensure they are aligned with the organisation’s...

The Protection Distributors Group (PDG) has named 12 insurers as meeting the criteria to be signatories to its Claims Charter for 2025, compared to eight last year.   The 12 insurers that...

Royal London paid 98.7% of all protection claims made in 2024, posting another record total of more than £751m as 65,385 claims were approved.  The figure was £20m more than in 2023,...

Hong Kong-based AIA Group has announced that Mark Tucker will return to AIA to succeed Edmund Sze-Wing Tse as group board chairman as of 1 October 2025.  Tucker, who was previously CEO...

Poor mental health, particularly anxiety and low mood, continue to be the primary driver of calls to Zurich's employee assistance helplines. Zurich's Corporate Risk report reveals anxiety and low mood accounted for...

Legal & General paid £347m in claims across its group risk products in 2024, slightly below its total from 2023. For group income protection (GIP) L&G paid 3,542 claims in 2024, with...

Most older workers do not benefit from employer-provided insurance products, according to a report from Canada Life. The provider's survey of 600 employers and more than 3,200 members of the UK public...

Reframe Cancer has appointed Russell Young to the newly created role of commercial director. Young (pictured) joins from Further Group UK where he was director of sales and account management and worked...