Individual Protection

The Consumer Duty will not be applied retrospectively to complaints received by it and the Financial Ombudsman Service (FOS), the Financial Conduct Authority (FCA) has emphasised. The regulator repeated its assertion about...

Mortgage and protection adviser Raj Chohan stole the show on last night's edition of The Apprentice. Week two in the search for Lord Sugar's latest business partner saw the men's and women's...

Insurers need to proactively ensure second-hand trauma experienced when handling distressing claims is understood across the sector. This is according to a report from the 2022/23 Chartered Insurance Institute (CII) New Generation...

Divorce rates appear to have stabilised somewhat in recent years, according to data from CP Law Associates, but it also indicates that may well be down to financial pressures rather than choice....

The competition regulator has opened an investigation into Aviva’s £460m takeover of AIG Life UK and its potential to substantially lessen competition in the sector. The initial part of the investigation is...

Communicating the benefits of protection insurance through a benefits sheet could be the key to demystifying cover for consumers. This is according to Alan Lakey, director at CIExpert (pictured), who spoke to...

Royal London has appointed Fiona Wynn as head of protection proposition and Mark Preston as service delivery manager with responsibility for large cases. The mutual said the appointments support its plans for...

The Right Mortgage and Protection Network and DA Club have appointed Tom Fish as protection development manager. Fish (pictured) joins the business with immediate effect and will be supporting all member firms...

LSL Property Services has completed its acquisition of TenetLime. The deal was completed on 2 February 2024 and follows Tenet Group's August 2023 decision to dispose of its appointed representative (AR) groups...

More cancer screenings, clearer definitions, dedicated cancer helplines and support and better access to protection insurance and cost management rank top of advisers' wish lists for insurers to improve customer experience this...