Individual Protection

The Association of British Insurers (ABI) has set a minimum target for the number of its members signed up to various diversity at work initiatives. The move is part of a multi-year...

There has been a "big shift" in cases where the Financial Ombudsman Service's (FOS) independent assessor has had to make recommendations or issued learning points to the regulator following complaints about its...

Sickness absences and the cost of workplace benefits both rose at the Financial Ombudsman Service (FOS) in the last financial year – however overall employee costs dropped by £16m. Sickness absence was...

The Financial Ombudsman Service (FOS) hit just two of its key outcome targets over the last financial year, however it did reduce its caseload substantially from 163,000 to around 110,000 at the...

The Financial Conduct Authority (FCA) has said it does not expect a judicial review of its Consumer Duty after a question posed at its annual public meeting last month suggested the regime...

Benefits consultant NFP has expanded its health insurance offering into Ireland with the acquisition of Dublin-based health and life insurance adviser Tailored Finance Limited. The move marks NFP's first healthcare-focused acquisition in...

Advisers and insurers must warn their cohabiting customers about the "potentially ruinous" risk of beneficial payments going to other people after the government rejected reforms to cohabitee rights. Ruth Gilbert, partner at...

To fulfil Consumer Duty regulatory requirements, firms in the financial services sector will need to hold data about the vulnerability of their customers. And to use this data effectively, firms will need...

The Financial Ombudsman Service (FOS) is to further consult on changes to its funding formula next month, but has ruled out charging claims management companies (CMCs) and other professional representatives or charging...

Employers will pay an additional £25bn in National Insurance Contributions (NICs) over the next five years, chancellor Jeremy hunt has announced. Hunt confirmed the threshold at which employers begin paying Class 1...