Individual Protection

The Financial Conduct Authority (FCA) received 1,212 complaints in the 2021/22 financial year, 24% fewer compared to 1,596 in 2020/21, allowing the regulator to clear its complaints backlog. The regulator added that...

The Financial Conduct Authority (FCA) is barely meeting half of its service level targets after another worsening performance in the last financial year. The regulator met its service level agreement (SLA) targets...

The Financial Conduct Authority (FCA) processed just 44.7% of complete notifications of appointed representative (AR) status within its target over the last financial year. This was down from 48.1% in the financial...

The Financial Conduct Authority (FCA) generated a £113.6m surplus for the 2021/22 financial year pushing its cash reserves above the maximum target, according to the regulator’s annual report. This annual surplus included...

Canada Life UK has appointed Cath Goddard as head of data, insight and customer relationship management (CRM). Goddard (pictured) has more than 25 years’ experience working in data science and insight led...

The shortlist for Best Diversity & Inclusion Strategy at the UK Health & Protection Awards 2022 has been revealed. Six insurers from across the health and protection industry have been shortlisted for...

Mark Hartigan is to step down as interim CEO of LV= and a member of the mutual's board. The society confirmed this morning that the process to recruit Hartigan's successor is already...

Having made the transition from insurer to distributor, I’ve now been non-executive director of Absolute Military for 12 months and its non-executive chairman for three months. The firm is a new and...

Relaxed dress codes, avoiding 'adult sitting' and ice lollies have been the order of the day as advisers cope with sweltering heat and are preparing for even more next week. With the...

Citizens National Life Insurance Company has expanded into Texas with its critical illness product. Launched in Florida, the product pays benefits directly to the policyholder to assist with added expenses in the event of...