Individual Protection

The Protection Distributors Group (PDG) has named 12 insurers as meeting the criteria to be signatories to its Claims Charter for 2025, compared to eight last year.   The 12 insurers that...

The Financial Conduct Authority (FCA) is working with insurers to explore faster ways of finding out if someone has died and speed-up death claims payments. The regulator has been particularly outspoken and...

Royal London paid 98.7% of all protection claims made in 2024, posting another record total of more than £751m as 65,385 claims were approved.  The figure was £20m more than in 2023,...

The Financial Conduct Authority (FCA) is sending data requests and detailed questionnaires to insurers in the protection insurance sector as part of its market study. The requests are asking for data from...

Hong Kong-based AIA Group has announced that Mark Tucker will return to AIA to succeed Edmund Sze-Wing Tse as group board chairman as of 1 October 2025.  Tucker, who was previously CEO...

Despite seeing their potential, generation Z (born between 1997 and 2012) does not think AI advisers have all of the answers at present. This is according to panellists who were asked whether this...

Generation Z (born between 1997 and 2012) needs to be underwritten in a different way - mindful of their propensity to eschew smartphone use and openness around mental health. This was one...

Legal & General paid £347m in claims across its group risk products in 2024, slightly below its total from 2023. For group income protection (GIP) L&G paid 3,542 claims in 2024, with...

Mortgage Advice Bureau (MAB) deputy CEO Ben Thompson is stepping down from his position and leaving the board of the mortgage and protection intermediary at the end of this year. In a...

The Financial Conduct Authority (FCA) is “keen to understand” what the effect of pre-existing condition exclusions enacted by insurers are having on the protection market as part of its market study. Answering...