Protection

Artificial Intelligence’s (AI) ability to ‘industrialise’ the complaints process as well as poor service levels from insurers and advisers alike are some of the key reasons behind increasing health and protection grievances....

Pivotal has appointed Jon Round (pictured) as chairman of the board of Pivotal Financial Limited (PFL), the group’s newly-launched FCA-regulated, directly authorised firm.  He brings to the role a distinguished track record...

Aviva has extended its artificial intelligence (AI) capabilities to life insurance applications. Aviva launched a ChatGPT app in April to allow consumers to receive a home insurance quote. Consumers will now be...

Shepherds Friendly paid £3.25m in new income protection (IP) claims last year, up slightly on the £3.23m paid out in 2024.   The Manchester-based mutual accepted 97% of IP claims in 2025 –...

Health insights platform Healthi has joined group risk industry body Grid. Ryan Hopkins, founder and CEO at Healthi, said: “I am very excited to join the Grid membership. We are completely aligned...

Kicking off Pride Month, Steve Collinson, chief HR and sustainability officer at Zurich, speaks to Health & Protection about tackling preconceived notions about his personal life, why open attitudes to LGBTQ+ communities...

Three quarters of workers have reduced spending on routine healthcare including appointments with the optician, dentist or physiotherapist, according to a report from Health Shield. Half (48%) of the 2,000 employees surveyed...

The number of regulated claims management firms has almost halved in the past seven years, financial consultancy Broadstone has discovered. Since the Financial Conduct Authority (FCA) started regulating the sector in April...

The whole of life market has seen “lots of activity” with individuals increasing sums assured by 50% or more in response to inheritance tax (IHT) changes. This is according to Jennifer Gilchrist,...

Migle Bielske, adviser at Five Star Mortgages, speaks to Health & Protection about breaking into protection through client advisory work, the importance of not shying away from difficult conversations and why having...