FOS plans levy cut to £70m, lower case fees and charges for CMCs

FOS appoints chief executive and chief ombudsman

FOS plans levy cut to £70m, lower case fees and charges for CMCs

6 December 2023

The Financial Ombudsman Service (FOS) is planning to cut its compulsory levy by which is paid for by all financial ...

FCA repeated Keydata failings on LCF scandal, warns Complaints Commissioner

FCA rejects extending FOS eligibility beyond £6.5m turnover SMEs

25 October 2023

The Financial Conduct Authority (FCA) has decided against expanding the eligibility threshold for the Financial Ombudsman Service (FOS) beyond businesses ...

General insurance and protection complaints soar by 25% – FOS

12 October 2023

General insurance and pure protection complaints soared by more than a quarter (26.6%) for the first half of 2023 compared ...

FCA increases adviser fees by 10% as budget hits £684m

5 April 2023

Advisers operating in the health and protection insurance market will see their contribution to the Financial Conduct Authority (FCA) budget ...

FOS receives fewer health and protection insurance complaints but upholds more

FOS trials proactive settlement of complaints

3 April 2023

The Financial Ombudsman Service (FOS) is introducing the proactively settled category to the way it processes cases to encourage firms ...

Health insurance and IP complaints leap but uphold rates dip

FOS freezes case fees and compulsory levy as it eyes funding overhaul in 2024/25

31 March 2023

The Financial Ombudsman Service (FOS) expects to freeze individual case fees and its compulsory jurisdiction levy in the coming financial ...

Health Summit: FOS reveals top tips for PMI advisers to guard against complaints

17 March 2023

Advisers have been urged to ensure they encourage customers to check their medical history, really explain how private medical insurance ...

FOS changes aim to encourage proactive settlement of complaints

6 March 2023

The Financial Ombudsman Service (FOS) is proposing to change the way it processes complaints to encourage firms to solve complaints ...

FOS receives fewer health and protection insurance complaints but upholds more

15 February 2023

The Financial Ombudsman Service (FOS) received fewer private medical insurance (PMI) and dental insurance-related complaints from October to December than ...