FOS appoints chief executive and chief ombudsman

8 June 2022

The Financial Ombudsman Service (FOS) has appointed Abby Thomas as chief executive and chief ombudsman. Thomas (pictured) has significant experience ...

FOS commits to not applying Consumer Duty retrospectively

26 May 2022

The Financial Ombudsman Service (FOS) has reassured firms that it will not apply the incoming Consumer Duty rules retrospectively. This ...

Advisers need two-years to apply Consumer Duty and fears of FOS remain, FCA told

15 February 2022

Advisers need two years to implement the Consumer Duty and there are concerns about how the Financial Ombudsman Service (FOS) ...

FOS eyes funding model changes to incentivise good adviser behaviour

2 December 2021

The Financial Ombudsman Service (FOS) is considering changing its funding model to incentivise constructive behaviour within the industry and says ...