GDPR should not stop vulnerable customers accessing added value services – Timpson
General Data Protection Regulation (GDPR) is no excuse for obstructing vulnerable protection customers from accessing added value services. This is ...
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Tag: vulnerable customers
CII launches guide for managing vulnerability across insurance and personal finance
The Chartered Insurance Institute (CII) has launched a guide to help insurance and personal finance firms better identify, support, and ...
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CII addressing ‘widespread misconceptions’ on customer vulnerability and GDPR
The Chartered Insurance Institute (CII) is publishing guidance on managing customer vulnerability while remaining GDPR compliant to help promote data ...
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CII to develop sector-wide expectations and guidance to identify customer vulnerability
The Chartered Insurance Institute (CII) is to set sector-wide standards baseline expectations for identifying customer vulnerability and develop practical guidance ...
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Firms are not doing enough to monitor vulnerable customer outcomes – FCA
Financial firms are not doing enough to monitor outcomes for vulnerable customers, the FCA has warned in its Vulnerability Review, ...
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Vulnerable customers fear talking to financial providers: FCA Review
Most vulnerable customers do not feel comfortable about talking to their financial service providers about their situation, according to the ...
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