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Expectations around service levels are high, but IPMI needs a human touch despite AI advances, writes Mark Dunne.   Customers are demanding “gold-plated service” to go with their international private medical insurance...

International insurance group BMI Companies has gone live with Acclaim’s payment infrastructure platform to automate claim payments to members and providers across its entire offshore international business.  The rollout began as a...

Narrowly missing out on his declared goal of running the five-minute mile changed Vitality parent Discovery founder Adrian Gore forever. At a launch event for his new book The Four Principles last...

Trawick International has hired Alison Traboulsi to the newly created role of head of marketing for Europe, Middle East, Africa and Asia (EMEAA). The insurer said this would support its continued expansion...

Cost, inadequate reimbursement and confusion about healthcare systems are preventing expats from accessing care - even when they have health insurance. More than half (53%) the 6,400 expats surveyed across more than...

The King’s Fund has found there were 14.3 million obese adults in England in 2024 - 7.2 million more than if rates had stayed the same as 1993. As a result the...

Bupa was unaffected by the cyber attack on recently purchased Australia-based Partnered Health Group, the insurer has said. However, Partnered Health Group confirmed that personal information of its patients, including health information,...

Impending changes to inheritance tax and growing awareness of the need for cover are the key drivers behind an increase in premium value and rising sales across the protection product range in...

Half of employees think that health and wellbeing is nothing more than a tick-box exercise while staff are also doubtful about how genuine interventions are. This is according to a poll of...

Howden has overhauled its consumer life and health leadership team following the integration of ActiveQuote into its business. As part of this, Jon Carroll, Rob Saunders, Richard Holden and Sam Hudson are...