Compliance & Regulation

The Financial Conduct Authority (FCA) is not ruling out banning or capping loaded premiums on protection products and has admitted it ‘has concerns’ in the protection market. The regulator has previously sought...

Private doctors have revealed the overwhelming state of their severe dissatisfaction and frustration at private medical insurers and their treatment decisions, derecognition processes and fees paid. Research carried out by the Independent...

More than a third of firms (34%) are finding evidencing outcomes for vulnerable customers as required by the Financial Conduct Authority's (FCA) Consumer Duty board reporting requirements to be "extremely challenging". This...

In the wake of recent devastating ransomware attacks on the healthcare sector, it’s more important than ever that companies within the life insurance industry ensure their cyber security is robust and constantly...

The Labour government review of the Conservatives’ New Hospital Programme will present a "full range of options" for the project, despite it previously committing to honouring the scheme. In total, the feasibility...

Consumer Duty rules require advisers to recognise not just vulnerable customers, but potential circumstances that could put clients in a vulnerable position such as a divorce or inheriting a large sum of...

Artificial intelligence (AI) is being used to drive insurance fraud as the number of dodgy claims is on the rise, according to a survey of claims handlers. One in five (19%) of...

Labour's drive "from sickness to prevention" should include a cut to insurance premium tax (IPT) to meet surging demand for "timely and preventative" complementary healthcare provided by the private sector. This is...

FCA chief executive Nikhil Rathi has warned that using artificial intelligence (AI) for insurance could leave some customers uninsurable or potentially result in discrimination. Rathi (pictured) agreed that AI could benefit many...

Insurers and advisers need to be clearer on the limits of income protection (IP) in covering customers when they fall out of work due to stress. This is according to Alan Knowles,...