Advisers must assess how charges give fair value for different consumers – FCA
The Consumer Duty requires adviser firms to think about how their charges represent fair value for different groups of consumers...
FCA already acting with Consumer Duty mindset against firms – Chambers
A tick-box approach to implementing incoming rules will not suffice as the Financial Conduct Authority (FCA) has warned it is...
Communication, signposting and real-life stories key to protection growth – AMI
The Association of Mortgage Intermediaries (AMI) is urging advisers to clearly communicate the value of protection cover, effectively signpost to...
Insurers must be flexible on commission and advisers more transparent – AMI
The Association of Mortgage Intermediaries (AMI) has called on advisers to be more transparent with customers about how they are...
FOS upholds fewer IP complaints but more PMI grievances
The Financial Ombudsman Service (FOS) has received and upheld fewer income protection-related complaints in the second quarter of its financial...
Cura’s Knowles praises insurers for paying retrospective claims and urges advisers to delve deep into client histories
Alan Knowles has praised insurers for paying out on retrospective claims and urged advisers to do a little extra probing...
MorganAsh partners with Moneyhub on customer vulnerability assessments
MorganAsh has partnered with open finance platform Moneyhub to help it measure customer vulnerablity. The partnership will see MorganAsh use...
Zurich expanding neurodivergent recruitment across EMEA region
Zurich Insurance is seeking to replicate success in recruiting neurodivergent individuals right across the Europe, Middle East and Africa region,...
Employers seeking to offer PMI as sickness rates climb – IHPN
One in five employers are seeking to provide private medical insurance (PMI) to their staff over the coming year due...
Towergate appoints Britton as commercial director from Mercer
Towergate Health & Protection has appointed Jason Britton as commercial director. Britton joins from Mercer Marsh Benefits after 12 years...
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Why the US healthcare system is so complicated: A practical guide for global employers – UnitedHealthcare Global
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Aviva health sales drop by a third, while individual business dampens protection growth in H1
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Mis-selling, service levels and customer confusion behind escalating PMI and protection claims – analysis
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Axa Health expands online services into cardiology, urology and neurology
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When a claim isn’t the hard part: Fixing the real problem in protection – Scottish Widows
