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Aviva UK Health managing director Steve Bridger has admitted call waiting times at the insurer remain less than perfect, but noted it had improved and pledged advisers and customers would see near...

Advisers have proposed options including greater use of artifical intelligence (AI) and mandatory excesses to help control the "saturated" use of virtual GPs in the private medical insurance (PMI) market. The subject...

Company leaders are not routinely exchanging their generous private medical insurance cover for whole of workforce solutions. This is according to a panel of adviser experts, who took part in a panel...

Artificial Intelligence (AI) can create opportunities to monitor the mental wellbeing of their workforce, according to Steve Herbert, employee benefits, wellbeing and reward consultant. Kicking off the second day of Health &...

The competition regulator has opened an investigation into Aviva’s £460m takeover of AIG Life UK and its potential to substantially lessen competition in the sector. The initial part of the investigation is...

Insurers have conceded that service levels have not been where they would have liked over the last year and admitted the industry was caught out by the scale of the surge in...

Heidi Stewart, group CEO at BHSF, speaks to Health & Protection about taking inspiration from Muhammad Yunus, her roller skating skills, not taking a traditional route to career success and how the...

More cancer screenings, clearer definitions, dedicated cancer helplines and support and better access to protection insurance and cost management rank top of advisers' wish lists for insurers to improve customer experience this...

Bupa Health Clinics has acquired muscle, bone and joint conditions treatment specialist Blackberry Clinics. The move is a part of Bupa's business strategy to offer more direct-to-customer services. Blackberry Clinics will join the...

Axa Health has entered into a reinsurance agreement with NextGen International Insurance (NextGen) to introduce new international private medical insurance (IPMI) to the Latin American and Caribbean markets. Under the agreement, NextGen...