Individual

The thought of using a phone or tablet to see a local GP may have appeared completely alien for some people pre-pandemic, but that has all changed as demand for virtual GP...

Bupa is scrapping a further £59m Covid rebate for its UK customers as the private medical insurance (PMI) provider said deferred claims from the pandemic are starting to appear. It completed an...

The Financial Conduct Authority (FCA) has urged firms to provide “flexible forms of support” for customers and to “manage risk rather than eliminate it” as it reviews the advice-guidance boundary. However, the...

The government's proposed ban on cold calling does not apply to "warm calling," but is unlikely to be reversed so the protection sector needs to work on getting consent from any existing...

Manulife Hong Kong has launched a specially designed critical illness plan called of Manulife Bright Care PRO, designed to allow customers access to overseas treatments. The plan provides coverage for up to...

The Chartered Insurance Institute has launched a free virtual experience programme aimed at creating the next generation of insurance and financial planning professions. The programme will see thousands of young people aged...

Around four in 10 adults are struggling to secure a GP appointment, according to official data. According to the Office for National Statistics (ONS), 39% of UK adults who tried to contact...

The biggest ongoing challenge around Consumer Duty is the subjectivity around its application. This is according to St James's Place (SJP) divisional director Tony Müdd (pictured), who spoke to Health & Protection...

The Consumer Duty has become the biggest regulatory challenge facing the financial services sector since the Retail Distribution Review (RDR) a decade ago. The good news is for companies operating in the...

Aviva is reviewing its growth plans for 2023 and 2024 and has apologised to private medical insurance (PMI) customers as it continues to tackle the issue of long waiting times for its...