Individual Protection

Reassured is using Adviser.AI’s platform to automate, personalise, and streamline processes such as marketing, servicing enquiries, policy outreach, cross-selling, and customer retention.  The firm added it is aiming to reduce these admin-heavy...

The protection and health insurance sector needs to be making progress in becoming more diverse in order to better reflect the society and the customer base it serves. There is evidence that...

The Financial Conduct Authority’s (FCA) supervisory work related to inactive appointed representatives (ARs) has resulted in networks removing 11 firms, according to the regulator. As part of its review, the FCA warned...

Zurich retail protection has launched a private client service for advisers with ultra high net worth (UHNW) protection cases. It will apply to premiums of more than £1,000 per month or £12,000...

Cirencester Friendly paid 94% of new income protection (IP) claims made in 2025, down slightly from 95.8% in 2024. According to the mutual’s claims report for 2025, the total number of IP...

Artificial intelligence (AI) will benefit the protection industry but “human intelligence will still make a difference” the LifeSearch Awards heard. LifeSearch chief information officer Chris Payne said AI needs to be taken...

Holloway Friendly and Wiltshire Friendly have announced a proposal to merge subject to regulatory approval. This is the second merger of UK mutuals announced this year following OneFamily and Scottish Friendly's merger...

Health & Protection is delighted to announce Bupa as the headline sponsor of the UK Health & Protection Awards 2026. Bupa commercial director Richard Norris said: “The UK Health & Protection Awards...

LifeSearch is in the final stages of testing its new customer app which it will use to improve consumer understanding and engagement, Health & Protection can reveal. It will start with focusing...

Artificial intelligence (AI) has played a key role in creating profiles that inform how LifeSearch communicates with its customers and their protection journeys. This is according to LifeSearch CEO Debbie Kennedy (pictured),...