Individual Protection

The Financial Conduct Authority’s (FCA) supervisory work related to inactive appointed representatives (ARs) has resulted in networks removing 11 firms, according to the regulator. As part of its review, the FCA warned...

Zurich retail protection has launched a private client service for advisers with ultra high net worth (UHNW) protection cases. It will apply to premiums of more than £1,000 per month or £12,000...

Cirencester Friendly paid 94% of new income protection (IP) claims made in 2025, down slightly from 95.8% in 2024. According to the mutual’s claims report for 2025, the total number of IP...

Artificial intelligence (AI) will benefit the protection industry but “human intelligence will still make a difference” the LifeSearch Awards heard. LifeSearch chief information officer Chris Payne said AI needs to be taken...

Holloway Friendly and Wiltshire Friendly have announced a proposal to merge subject to regulatory approval. This is the second merger of UK mutuals announced this year following OneFamily and Scottish Friendly's merger...

Health & Protection is delighted to announce Bupa as the headline sponsor of the UK Health & Protection Awards 2026. Bupa commercial director Richard Norris said: “The UK Health & Protection Awards...

LifeSearch is in the final stages of testing its new customer app which it will use to improve consumer understanding and engagement, Health & Protection can reveal. It will start with focusing...

Artificial intelligence (AI) has played a key role in creating profiles that inform how LifeSearch communicates with its customers and their protection journeys. This is according to LifeSearch CEO Debbie Kennedy (pictured),...

A machine learning future will make protection distribution better, not worse, but the industry has been challenged to not let innovation outpace integrity, according to LifeSearch executive chairman Tom Baigrie. Baigrie (pictured)...

Vitality has launched an AI‑powered underwriting process that summarises GP reports for life and serious illness cover applications. A pilot of the process showed an 81% reduction in GP report length and...