Individual Protection

Capturing more granular data from more sources including social media and reviewing unsuccessful cases submitted to the Financial Ombudsman Service (FOS) are among a series of improvements financial services firms can make...

This discussion took place before the Financial Conduct Authority published its critical review of how insurers are managing the life claims process.   Health & Protection’s latest Individual & Business Protection Report...

Sesame Bankhall Group (SBG) has appointed Claire Cherrington as directly authorised (DA) distribution director, subject to approval from the Financial Conduct Authority (FCA). Her appointment is the fourth addition to SBG’s executive...

Advisers, insurers and other financial services firms will be refunded £175 if a complaint taken to the Financial Ombudsman Service (FOS) is not won by the claims management company (CMC) submitting it....

Reassured director of corporate strategy Phil Jeynes is leaving the business at the end of the year.  After more than five years at the broker firm including as a member of the...

The Financial Ombudsman Service (FOS) is holding its fees for advisers and intermediaries at the same level for the next year despite a near-100,000 surge in cases this year. Complaint cases submitted...

Zurich has launched a global life protection business with the move triggering a shuffling of CEOs in the new arm and UK operations. The insurer noted the move was a major part...

Utmost Group has received all necessary regulatory approvals to complete the acquisition of Lombard International Assurance Holdings ahead of expected completion of the deal on 30 December 2024. Upon completion, Lombard International...

Cirencester Friendly has joined the International Cooperative and Mutual Insurance Federation (ICMIF). The global organisation brings together more than 200 members from 60 countries and aims to promote the mutual and cooperative...

Goth girl at heart Annaliese Lincoln, insurance protection adviser at Cura Financial Services (pictured), speaks to Health & Protection about overcoming self doubt, taking inspiration from Cura MDs Alan and Kathryn Knowles...