Individual Protection
My former life: Boxing taught me to stand up to corporate bullies and foolish regulatory edicts – Lakey
Kicking off the first in a mini-series exploring the former lives of professionals across the protection and health sector, Alan Lakey, director at CIExpert, speaks to Health & Protection about his exploits...
Read moreAviva health sales drop by a third, while individual business dampens protection growth in H1
Aviva saw health sales fall by a third in the first half of the year. This is according to the insurer’s H1 2026 results which revealed health new business sales dropped to...
Read moreWhy combining AI with human empathy is vital to drive down PMI and protection complaints – analysis
The first part of Health & Protection’s analysis into increasing customer complaints about private medical insurance (PMI) and protection cover revealed myriad factors are at play. This second part looks into possible...
Read moreMis-selling, service levels and customer confusion behind escalating PMI and protection complaints – analysis
Customer complaints to the Financial Ombudsman Service (FOS) about protection and private medical insurance (PMI) represent a very small portion of its caseload. But the latest data from the FOS revealed the...
Read moreFOS to add new case registration stage and powers to dismiss inappropriate claims
The Financial Ombudsman Service (FOS) has announced a series of changes aimed at transforming the way it operates to improve its service for consumers and firms. This includes a new registration stage...
Read moreWhen a claim isn’t the hard part: Fixing the real problem in protection – Scottish Widows
The decision to pay is only one part of the story. For many families, the real challenge is everything that follows. This is where advisers can make the biggest difference. I...
Read moreHigh cost of weight-loss treatments will only widen health inequality – advisers
Pricing out customers from accessing weight-loss treatments could widen existing health inequalities across the country. This is according to advisers Health & Protection spoke to following analysis from the King’s Fund, released...
Read moreIntroducing… Georgia Shepherd, Mint FS
Georgia Shepherd, protection adviser at Mint FS, speaks to Health & Protection about making the move into protection from hospitality, overcoming initial self-doubt about changing career, the importance of keeping an open...
Read moreFamilies employing carers exposed to protection insurance gap risk – Surewise
Families employing carers could be facing a significant insurance protection gap thanks to many not understanding their legal responsibilities or the level of cover they need, according to Surewise, an intermediary. A...
Read moreSwiss Re appoints UK, Ireland and MEA head of life and health from Scor
Swiss Re has appointed Damien Bartlett as head of its life and health market unit for UK and Ireland and Middle East and Africa. The appointment will take effect 1 November 2026. ...
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