Tag: complaints

Artificial Intelligence’s (AI) ability to ‘industrialise’ the complaints process as well as poor service levels from insurers and advisers alike ...

Income protection (IP) complaints made to insurers, advisers and other firms continued to soar in 2025 - the second consecutive ...

Medical and health insurance was again the second most complained about financial product in the first half of 2025, according ...

The Financial Ombudsman Service (FOS) has corrected its latest complaints figures for private medical insurance (PMI) and income protection products ...

Health and income protection (IP) insurance complaints reported to the Financial Conduct Authority (FCA) rose in 2024, according to latest ...

Capturing more granular data from more sources including social media and reviewing unsuccessful cases submitted to the Financial Ombudsman Service ...

Advisers, insurers and other financial services firms will be refunded £175 if a complaint taken to the Financial Ombudsman Service ...

Health insurance complaints received and upheld by the Financial Ombudsman Services (FOS) appear to have plateaued at higher levels following ...

More than one in four private medical insurance (PMI) and dental insurance complaints resolved by the Financial Ombudsman Service (FOS) ...

Compensation paid to customers of failed insurance distribution firms fell by around £1m last year while claims made against intermediary ...