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  Claims are the moment of truth for insurers, offering a chance to build loyalty and gather data. The claims process also involves beneficiaries, and a smooth experience can help retain clients...

Group critical illness (CI) is emerging as one of the fastest growing employee benefits. Small and medium enterprises (SMEs) have woken up the fact that it is more affordable than many had...

The Labour government is pursuing a massive crackdown on fraud and error in the state benefits system with a fresh set of reforms to health and disability benefits coming early next year....

Despite speculation, Chancellor Rachel Reeves did not increase insurance premium tax (IPT) in today’s Budget - but the Office for Budget Responsibility (OBR) still predicts that the tax haul from IPT will...

The Labour government's increase in employer National Insurance Contributions could see firms reduce or cut staff benefits like health and group risk all together. This is the warning from advice firms following...

Chancellor Rachel Reeves provided a massive finacial boost to the NHS with a £22.6bn increase in the day-to-day health budget and a £3.1bn increase in the capital spend over this year and...

The government’s Get Britain Working project will invest £240m to help improve workplace health and keep people in work, including trials of combined public services for those out of work due to...

Chancellor Rachel Reeves has increased employer's National Insurance Contributions (NICs) by 1.2%, but also increased the employer's allowance exempting 865,000 smaller employers from paying any NIC at all next year. Delivering her...

Chancellor Rachel Reeves’ first Labour Budget for 14 years includes £40bn in tax rises. Delivering the Budget in Parliament, Reeves (pictured) openly announced the increased tax revenue early in her statement. She...

Iain McMillan, Bupa director of distribution – business and specialist products, is to retire from 1 January 2025. McMillan (pictured) has spent more than 30 years within the industry including the last...