Aviva health sales drop by a third, while individual business dampens protection growth in H1
Aviva saw health sales fall by a third in the first half of the year. This is according to the...
Axa Health International appoints Castro as head medical adviser from Allianz
Axa Health International has appointed Dr Melissa Castro as head medical adviser, effective immediately. In her new role, Dr Castro...
NHS A&E departments see record 2.5 million patients as temperatures soar
NHS England's accident and emergency (A&E) departments saw a record 2.5 million attendances last month amid two heatwaves, with the...
NHS waiting list dips slightly in June
The waiting list for NHS treatment in England fell slightly in June. According to official data, the number of referral...
Why combining AI with human empathy is vital to drive down PMI and protection complaints – analysis
The first part of Health & Protection’s analysis into increasing customer complaints about private medical insurance (PMI) and protection cover...
Epassi eyes cross-selling opportunities with new regional MD appointment as Russell departs
Epassi has appointed Antonio Barradas to the newly created role of regional managing director. The digital employee benefits platform said...
Mis-selling, service levels and customer confusion behind escalating PMI and protection complaints – analysis
Customer complaints to the Financial Ombudsman Service (FOS) about protection and private medical insurance (PMI) represent a very small portion...
FOS to add new case registration stage and powers to dismiss inappropriate claims
The Financial Ombudsman Service (FOS) has announced a series of changes aimed at transforming the way it operates to improve...
High cost of weight-loss treatments will only widen health inequality – advisers
Pricing out customers from accessing weight-loss treatments could widen existing health inequalities across the country. This is according to advisers...
Introducing… Georgia Shepherd, Mint FS
Georgia Shepherd, protection adviser at Mint FS, speaks to Health & Protection about making the move into protection from hospitality,...
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