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Mis-selling, service levels and customer confusion behind escalating PMI and protection complaints – analysis
Customer complaints to the Financial Ombudsman Service (FOS) about protection and private medical insurance (PMI) represent a very small portion of its caseload. But the latest data from the FOS revealed the...
Read moreHouse of Lords IPMI Roundtable: Self-insurance a realistic alternative to IPMI as premium pressure continues
Rising prices and increased competition are troubling advisers, but Mark Dunne hears a warning for insurers to avoid complacency. Clients are starting to consider self-insuring and downgrading their coverage as international...
Read moreHigh cost of weight-loss treatments will only widen health inequality – advisers
Pricing out customers from accessing weight-loss treatments could widen existing health inequalities across the country. This is according to advisers Health & Protection spoke to following analysis from the King’s Fund, released...
Read moreIntroducing… Georgia Shepherd, Mint FS
Georgia Shepherd, protection adviser at Mint FS, speaks to Health & Protection about making the move into protection from hospitality, overcoming initial self-doubt about changing career, the importance of keeping an open...
Read moreHouse of Lords IPMI Roundtable: Customers demanding ‘gold-plated service’
Expectations around service levels are high, but IPMI needs a human touch despite AI advances, writes Mark Dunne. Customers are demanding “gold-plated service” to go with their international private medical insurance...
Read moreKing’s Fund finds 14 million obese in England and warns not to rely on GLP1s
The King’s Fund has found there were 14.3 million obese adults in England in 2024 - 7.2 million more than if rates had stayed the same as 1993. As a result the...
Read moreBupa unaffected as Partnered Health Group patient data stolen in cyber attack
Bupa was unaffected by the cyber attack on recently purchased Australia-based Partnered Health Group, the insurer has said. However, Partnered Health Group confirmed that personal information of its patients, including health information,...
Read moreHouse of Lords IPMI Roundtable: Sector united in need to pivot towards preventative health
A longer-term plan is vital for IPMI’s sustainability, but immediate actions can ease the inflationary pain, hears Owain Thomas. Investing in full-scale preventative healthcare programmes is critical for the international health...
Read moreAccountant partnerships key to growing business protection as SMEs risking future – Scottish Widows
Many SME employers are largely unaware of the business protection market but adviser partnerships with accountants are key to closing that gap and growing the sector. A new report from Scottish Widows...
Read moreGrowing insurance provision to help fix social care requires collaboration, incentives and cross-channel thinking – analysis
There is scope for the insurance market to take a greater role in the social care and long-term care markets, key industry leaders have told Health & Protection. This would require the...
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Introducing… Stuart Isaac, Engage Health
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Vitality adds anytime remote GP consultations, dynamic pricing and broadens Boots agreement
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Dispelling the myth that autism and ADHD diagnoses lead to automatic protection exclusions – analysis
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Employer-led menopause support can build trust and retain staff – Aviva
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Cash plan innovation meeting employer demands for treatment pathways but affordability essential – analysis
