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NHS England's accident and emergency (A&E) departments saw a record 2.5 million attendances last month amid two heatwaves, with the three busiest months ever all recorded between May and July. This is...

The waiting list for NHS treatment in England fell slightly in June. According to official data, the number of referral to treatment (RTT) pathways where a patient was waiting to start treatment,...

The first part of Health & Protection’s analysis into increasing customer complaints about private medical insurance (PMI) and protection cover revealed myriad factors are at play. This second part looks into possible...

Global shocks are creating headaches for multinational employers but there are opportunities in the Americas, hears Owain Thomas.   Employers and organisations have been slow to keep intermediaries and insurers informed where...

Customer complaints to the Financial Ombudsman Service (FOS) about protection and private medical insurance (PMI) represent a very small portion of its caseload. But the latest data from the FOS revealed the...

The Financial Ombudsman Service (FOS) has announced a series of changes aimed at transforming the way it operates to improve its service for consumers and firms. This includes a new registration stage...

Rising prices and increased competition are troubling advisers, but Mark Dunne hears a warning for insurers to avoid complacency.   Clients are starting to consider self-insuring and downgrading their coverage as international...

Pricing out customers from accessing weight-loss treatments could widen existing health inequalities across the country. This is according to advisers Health & Protection spoke to following analysis from the King’s Fund, released...

Axa Health has launched digital outpatient services in cardiology, urology and neurology. This expands the insurer’s existing digital services, which include specialist-led support for digestive health, dermatology and muscles, bones and joints. These conditions represent a significant...

Swiss Re has appointed Damien Bartlett as head of its life and health market unit for UK and Ireland and Middle East and Africa.  The appointment will take effect 1 November 2026. ...